Citizens Internet Banking:

Citizens Internet Banking is a secure and convenient access for customers to check account balances, transfer money, review account history, utility payment and many more. You can sign-on anytime from home, work, even when you're on the road. All you need is Internet Access to enjoy complete, secure banking-24 hours a day.

Click here for Internet Banking Service

Following are the major features of Internet Banking
- General Information
- Account Information
- Account Statement
- Interest Statement
- Tax Statement
- Client Report
- Client Detail
- User History

Requests
-Cheque Pad
-Status

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-Third Party Transfer
-Utility Payment
-Stop Cheque

Utilities
-Change Password
-Change II Password
-Security Questions

Do & Don'ts Of E-Banking

You should be vigilant, cautious and make security a priority. In doing So, you will eliminate the threats of cyber crime and enjoy a safe online environment. Common measures that one should practice to enjoy safe e-Banking experiences are as follows:


Do's

  • Make sure you keep your password and account login information in a safe and secure place. Never share this information with anyone through an email.
  • Always visit Citizens Bank e-Banking site through the URL https://www.ctznbank.com.np directly (or) through Citizens Bank's home page http://www.ctznbank.com.
  • Use your USER ID and Password only at the authenticated login page.
  • Before using your USER ID and Password, Please ensure that the page displayed is an https:// page and not in http:// page. Please also look for the lock sign at the right bottom of the browser and the certificate from the verification authorities.
  • Do Check your account statement regularly and ensure that it is correct in every respect. Incase of your discrepancies, immediately contact to the Bank.
  • Please remember that the Bank would never ask you to verify your account information through an e-mail.
  • Update your PC with latest anti-virus and spyware software regulary.
  • Do report any erroneous entries to Bank immediately if you observe any discrepancy.
  • We recommend that a suitable firewall may be installed in your PC to protect the contents from outsiders on the internet.
  • Always completely log off your online banking website. Don't simply close the webpage.
  • Rules for passwords
    Should not be same as the customer code.
    Should be minimum 6 character long.
    Should be alphanumeric and combination of
    - Alphabet (a-z, A-Z)
    - Number (0-9)
    - Special characters.(~!@#$%^&*()_-=+}{][:;"'<>?,./)
    Should not have same First and Second passwords.
    Should change both First and Second passwords at least once in every 90 days or earlier.

Don'ts:

  • Do not provide any information on a page which might have come up as a pop-up window.
  • Never Provide your password over the phone or in response to an unsolicited request over e-mail/Instant Messaging Services.
  • Don't use your birth date, telephone number and others as password which is easier for others to guess.
  • Always remember that information like password/PIN etc. is strictly confidential and are not known even to employees/service personal of the Bank. You should therefore, never divulge such information even if asked for.
  • Don't do transactions like banking on a public computer/computer you're not familiar with (such as computers at cyber cafe).
  • Don't disclose personal information which includes: Telephone Number, Bank Details and Physical Address, unless you know who is collecting the information , why they are collecting it and how they will use it.
  • Don't give payment information to businesses you don't know or trust.
  • Don't give your password or payment information ot anyone online - not even your Internet Service Provider(ISP).