Slogan: Strategic Solutions, Professional Guidance

 

Privilege Banking Benefits & Services:

Here's what we offer

Special Services Offered to Individual Privilege Banking Customers:

• Enjoy priority and personalized service in our exclusive Privilege Lounges with complete privacy.
• Dedicated Relationship Manager for your banking needs.
• Direct access to Relationship Manager or Branch Manager.
• One-stop banking solutions for all your requirements.
• Home banking service available upon prior request when you’re unable to visit the branch.
• Celebrate your special days with personalized wishes and gifts (cake for customers maintaining NPR 20 million average balance in last six months).
• Virtual Credit Card for customers maintaining NPR 10 lakh+ average balance for at least one year.
• Email transaction alerts for all valid email holders.
• Exclusive merchant discounts – See offers here (Hyperlink https://www.ctznbank.com/merchant-offer)
• Various offers available to privilege customers announced by the bank on periodic basis

Discount on Charges for Individual Privileges Banking Customers:

• Mobile & Internet Banking: Free for the first year.
• Foreign Currency Transactions: 15 paisa better rate on every transaction.
• Credit Card: 50% discount on issuance fee (first year).
• Locker Facility: 50% discount in the first year; 25% discount thereafter.
• E-Com Card: 25% discount on top-up amount.
• Demand Draft & SWIFT: 25% discount on commission.
• Inward Remittance (SWIFT): USD 5 discount on USD savings account remittances.
• Account Scheme Change: Free of charge.

Discount on Charges for Corporate Privileges Banking Customers

• Commission on Demand Draft and Swift: 20% discount on Demand Draft & swift commission.
• Transaction related to foreign currencies: Corporate Privilege banking customers shall be eligible to get 10 paisa better rate in every transaction related to foreign currencies on published rate.

 

Citizens Privilege Banking — Frequently Asked Questions (FAQs)

1. What is Citizens Privilege Banking?

Citizens Privilege Banking is an exclusive service designed to provide personalized and priority banking experiences to our most valued customers. It offers tailored financial solutions, professional guidance, and exclusive privileges such as dedicated Relationship Managers, separate service counters, and enhanced benefits on various banking products.

2. What are the main advantages of being a Privilege Banking customer?

As a Privilege Banking customer, you enjoy access to priority services, personalized financial guidance, faster transaction processing, and exclusive privileges such as better foreign exchange rates, locker and card discounts, and complimentary banking assistance through our dedicated Relationship Managers.

3. Who can become a Privilege Banking customer?

Individuals and institutions maintaining strong relationships with the bank are eligible.
For individuals, eligibility is generally based on average balance, shareholding, salary income, or special management approval. Corporate clients with significant account balances or payroll relationships with Citizens Bank also qualify. Senior citizens and differently abled customers are automatically eligible for this service.

4. Is there a fee to join or maintain Privilege Banking?

No. Privilege Banking is a complimentary service provided by Citizens Bank to recognize and reward our valued customers.

5. What is the Privilege Digital Card?

The Privilege Digital Card is available through your Citizens Mobile Banking app. It displays your Privilege status along with your Relationship Manager’s name, and contact details. This allows you to receive priority service at any Citizens Bank branch across Nepal.

6. What exclusive benefits do Privilege customers receive?

Privilege Banking customers receive special benefits such as:

• Priority service through dedicated counters and Relationship Managers.
• Preferential foreign exchange rates (+15 paisa on FCY transactions).
• 50% discount on credit card issuance and locker facilities for the first year.
• 25% discount on eCom card top-ups, SWIFT, and demand draft commissions.
• Home or Office Banking on request.
• Personalized greetings on birthdays and major festivals.
• Access to exclusive merchant discounts through bank partnerships.

7. Can I access Privilege services at all branches?

Yes. Privilege customers are recognized across all Citizens Bank branches in Nepal. Even if your home branch doesn’t have a Privilege counter, you can still enjoy priority services at any branch.

8. Are there special service hours for Privilege Banking?

Yes. Privilege counters operate from Sunday to Thursday (10:00 AM to 5:00 PM) and Friday (10:00 AM to 1:00 PM). Customers can contact their Relationship Manager for appointments beyond these hours if needed.

9. Can my family members also enjoy Privilege Banking benefits?

Yes. Family members of Privilege customers can enjoy select privileges such as priority service and special assistance at branches, although separate Privilege Cards are not issued to them.

10. What is Home and Office Banking?

Home and Office Banking allows Privilege staff to deliver selected banking services at your doorstep or workplace upon request. This is especially useful when you’re unable to visit the branch personally.

11. What happens if my account balance falls below the required level?

If your average balance remains below the eligibility threshold for four consecutive quarters, your Privilege status may be reviewed or temporarily suspended. However, our team will contact you beforehand to discuss the situation and possible solutions.

12. What kind of communication can I expect as a Privilege customer?

You’ll receive regular updates from your Relationship Manager regarding new services, promotions, and tie-ups. You’ll also receive personalized greetings during major festivals and special occasions such as your birthday.

13. How often will my Relationship Manager contact me?

Your RM will reach out to you at least once every 45 days for individuals and every month for corporate clients to ensure your banking needs are met and to offer guidance on new opportunities.

14. Is my information safe with Privilege Banking?

Yes. Citizens Bank ensures complete confidentiality of all Privilege customer data. All personal and financial information is handled securely in accordance with bank policy and regulatory standards.

15. Do Privilege customers receive offers from partner merchants?

Yes. Privilege customers enjoy exclusive discounts at various merchant outlets and service providers through Citizens Bank’s ongoing partnership programs.

16. Can I request financial advice through my RM?

Absolutely. Your Relationship Manager is trained to provide strategic guidance on saving, investing, and optimizing your banking relationship for maximum returns.

17. How do I contact the Privilege Banking Team?

There will be your delectated RM for call and privilege customer can call us at Mr. Bibek Shrestha (9851142363) Relationship Manager & Ms. Rajanee Baniya (9851402417) Relationship Officer at Durbarmarg or Mr. Shreedhar Koirala (9851403546) Relationship Officer at Thapathali or email on privilege.banking@ctznbank.com