Citizens Bank

Citizens Express Banking is the internet based service offered by Citizens Bank to its valued customer. It can be sign-on anytime, anywhere. All it need is Internet access to enjoy complete, secure banking-24 hours a day. Citizens Express banking uses dual factor authentication with feature of OTP(one time Password) for transactions.
Click here for Internet Banking login

Features of Citizens Express Banking

Account Statement with graphical representation
Interest Statement
Tax Statement
Internal Fund Transfer
Inter Bank Fund Transfer through Fonepay and Connect IPS
Electricity/Airlines/Internet/Demat/MeroShare/TV/Education Fees/Water Bill payment
Wallet load
Mobile Top-up, utility bill payment
Credit Card Bill payment
FD request

Transaction Limit

S.N	Limit	Per Txn Limit	Per Day Limit	Per month Limit
1	Fund Transfer	Rs. 2,000,000	Rs. 2,000,000	Rs. 50,00,000
2	Merchant Bill Payment	Rs. 2,000,000	Rs. 2,000,000	Rs. 30,00,000
3	Load Wallet	Rs. 50,000	Rs. 100,000	Rs. 1,000,000

Fees and Charges

	Registration Charge	Renewal Charge
For Individual Accounts	0	150
For Corporate/institutional	150	150
	Charge
Password Regeneration fee	50

IBFT charge: Rs 10 for each transaction

Connect IPS Charge
Charge Slab	Amount
0.01 - 500	Rs. 2
Above 500 to 5,000	Rs. 4
Above 5,000	Rs. 8

Citizens Corporate Express Banking

Citizens Corporate Express Banking is one of the best solution for the online banking needs of the corporate clients. It is an internet based services that allows execution of critical bank transactions instantly from any location 24/7 and offers multiple non-transactional service

Features of Citizens Corporate Express Banking:

View Account Information
View Account Statements
User Management
Initiate Batch Transaction
Initiate Load Wallet Transaction
Interbank fund Transfer
Initiate Salary Transaction
Employee Management

Do’s and Don’ts of Ebanking

Our password maybe vigilant, cautious and make security a priority. In doing So, you will eliminate the threats of cybercrime and enjoy a safe online environment. Common measures that one should practice to enjoy safe e-Banking experiences are as follows:

Do's

Make sure you keep your password and account login information in a safe and secure place. Never share this information with anyone through an email.
Always visit Citizens Bank e-Banking site through the URL https://www.ctznbank.com.np directly (or) through Citizens Bank's home page https://www.ctznbank.com
Use your USER ID and Password only at the authenticated login page.
Before using your USER ID and Password, please ensure that the page displayed is an https:// page and not in https:// page Please also look for the lock sign at the right bottom of the browser and the certificate from the verification authorities.
Do Check your account statement regularly and ensure that it is correct in every respect. In case of your discrepancies, immediately contact to the Bank.
Update your PC with latest anti-virus and spyware software regularly.
Do report any erroneous entries to Bank immediately if you observe any discrepancy.
We recommend that a suitable firewall may be installed in your PC to protect the contents from outsiders on the internet.
Always completely log off your online banking website. Don't simply close the webpage.
Rules for passwords
Should not be same as the customer code.
Should be minimum 6-character long.
Should be alphanumeric and combination of
Alphabet (a-z, A-Z)
Number (0-9)
Special characters. (~!@#$%^&*()_-=+}{][:;"'<>?,./)
Should not have same First and Second passwords.
Should change both First and Second passwords at least once in every 90 days or earlier.

Don'ts

Do not provide any information on a page which might have come up as a pop-up window.
Never Provide your password over the phone or in response to an unsolicited request over e-mail/Instant Always remember that information like password/PIN etc. is strictly confidential and are not known even to employees/service personal of the Bank. You should therefore, never divulge such information even if asked for.
Don't do transactions like banking on a public computer/computer you're not familiar with (such as computers at cyber cafe).
Don't disclose personal information which includes: Telephone Number, Bank Details and Physical Address, unless you know who is collecting the information, why they are collecting it and how they will use it.
Don't give payment information to businesses you don't know or trust.

Don't give your password or payment information to anyone online - not even your Internet Service Provider(ISP).

Ebanking Department, Thapathali, Kathmandu

Email: ebanking@ctznbank.com

Tel: 01-4100578

Ext: 264,273,288,294